Customer Support Policy
At WORLDS NEW ERA, we are committed to providing reliable, responsive, and professional support for all our products and services. Our goal is to ensure customer satisfaction by delivering timely assistance, effective solutions, and continuous technical guidance.
1. Support Coverage
We provide support for:
- Software Development Solutions
- Website Design & Development
- Data Analytics & MIS Reporting
- Business Intelligence Dashboards
- ERP & CRM Solutions
- IT Consulting Services
- Digital Products & Applications
- Hosting and Maintenance Services
2. Support Channels
Customers can contact our support team through:
📧 Email: contact@worldsnewera.com
📞 Phone: +91 98154 17153
🌐 Website: https://worldsnewera.com
3. Support Hours
- Business Hours: Monday to Saturday
- Time: 9:00 AM to 6:00 PM (IST)
- Critical issues may receive priority attention outside regular working hours where applicable.
4. Response Time
We aim to respond within:
- Critical Issues: Within 4-8 business hours
- High Priority Requests: Within 1 business day
- General Support Requests: Within 1-2 business days
- Feature Requests & Enhancements: Based on project scope and review
Response times may vary depending on complexity and workload.
5. Technical Support
Our support services include:
- Issue Investigation & Troubleshooting
- Bug Reporting & Resolution
- Software Configuration Assistance
- Website Technical Support
- MIS & Dashboard Support
- Data Management Assistance
- Performance Optimization Guidance
- User Training & Consultation
6. Maintenance & Updates
Clients with active maintenance or support agreements may receive:
- Software Updates
- Security Patches
- Performance Enhancements
- System Monitoring
- Preventive Maintenance
- Technical Recommendations
7. Client Responsibilities
To ensure efficient support, clients are requested to:
- Provide accurate information regarding the issue.
- Share screenshots, error messages, or documentation when applicable.
- Cooperate during troubleshooting and testing procedures.
- Maintain appropriate backups of critical business data.
8. Exclusions
Support does not cover:
- Issues caused by unauthorized modifications.
- Third-party software or services not managed by WORLDS NEW ERA.
- Hardware failures or physical damage.
- Problems resulting from misuse, negligence, or security breaches caused by customers.
- Custom development requests outside the agreed project scope.
9. Escalation Process
If an issue remains unresolved, customers may request escalation by contacting management through:
📧 contact@worldsnewera.com
We will review the matter and work towards a prompt resolution.
Contact Information
WORLDS NEW ERA
🌐 Website: https://worldsnewera.com
📧 Email: contact@worldsnewera.com
📞 Phone: +91 98154 17153
Our Commitment
At WORLDS NEW ERA, we are dedicated to delivering exceptional support, reliable solutions, and long-term value. We work closely with our clients to ensure their technology, data, and business systems operate efficiently and effectively at all times.