Refund Policy
At WORLDS NEW ERA, we are committed to delivering high-quality IT Solutions, Software Development, Website Design, Data Analytics, MIS Reporting, Digital Services, and Products. Customer satisfaction is our priority, and we strive to maintain transparency and fairness in all transactions.
1. Service-Based Projects
- Payments made for consulting, IT services, software development, website development, data analytics, MIS reporting, and other professional services are generally non-refundable once work has commenced.
- If a project is canceled before work begins, a refund may be considered after deducting applicable administrative, planning, or processing charges.
2. Custom Development Services
- Custom software, web applications, dashboards, ERP, CRM, and business solutions are developed according to specific client requirements.
- Refunds are not available for completed milestones, delivered work, approved project phases, or digital deliverables.
- Any concerns regarding project deliverables will be reviewed, and reasonable efforts will be made to address and resolve them.
3. Product Sales
- Physical products may be eligible for return or replacement within 7 days of delivery if received damaged, defective, or incorrectly supplied.
- To qualify for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase.
- Products damaged due to misuse, negligence, unauthorized repair, or normal wear and tear are not eligible for refunds or replacements.
- Customized, personalized, or special-order products are non-refundable unless proven defective.
4. Digital Products
- Software licenses, digital downloads, templates, reports, databases, subscription-based products, and other digital items are generally non-refundable once delivered, downloaded, or activated.
- If a technical issue prevents product usage, our support team will make reasonable efforts to resolve the issue or provide a suitable replacement where applicable.
5. Subscription & Maintenance Services
- Monthly, quarterly, or annual support, maintenance, hosting, and subscription plans are non-refundable once the service period has started.
- Customers may cancel future renewals by providing written notice before the renewal date.
6. Duplicate or Incorrect Payments
- Refunds for duplicate transactions or incorrect payments will be processed after verification.
- Approved refunds will be issued through the original payment method whenever possible.
7. Refund Request Procedure
To request a refund, return, or replacement, please provide:
- Full Name
- Invoice/Order Number
- Payment Reference Number
- Product or Service Details
- Reason for Refund Request
- Supporting Documents or Photos (if applicable)
8. Refund Processing Time
- Approved refunds are typically processed within 7-14 business days, depending on banking institutions and payment providers.
Contact Information
WORLDS NEW ERA
🌐 Website: https://worldsnewera.com
📧 Email: contact@worldsnewera.com
📞 Phone: +91 98154 17153
Policy Statement
At WORLDS NEW ERA, we are committed to delivering quality products and professional services backed by exceptional customer support. Our goal is to build long-term relationships through trust, transparency, and customer satisfaction while ensuring fair and reasonable refund practices for both products and services.